Frequently Asked Questions

Browse our collection, select your preferred item and available size, then add it to your cart.

When you are ready, proceed to checkout, sign in to your La Belle de Alena account, confirm your delivery details and complete your order using one of the available payment methods.

Yes. During the current launch phase, customers are required to use a La Belle de Alena account when completing checkout.

Your account allows you to securely manage your details, saved delivery locations, orders and eligible return requests.

Once your order has been successfully submitted, you should receive an order confirmation on screen and, where applicable, by email.

You can also review your order from the Orders section of your La Belle de Alena account.

Please contact our Customer Care team as soon as possible if you need to request a change or cancellation.

We will do our best to assist, but once an order has entered preparation or dispatch, changes or cancellation may no longer be possible.

In the unlikely event that an ordered item becomes unavailable, our team will contact you and explain the available options, which may include an alternative item or a refund where applicable.

During our initial launch phase, La Belle de Alena currently delivers within the United Arab Emirates only.

Additional destinations may be introduced in the future.

Estimated delivery times will depend on your location, order processing and the selected delivery service.

The applicable estimate will be communicated during checkout or through your order updates once our delivery service is finalized.

The applicable delivery charge will be shown during checkout before you complete your order.

Any free-delivery threshold or promotional delivery offer will be clearly displayed where applicable.

Contact our Customer Care team as soon as possible. If your order has not yet been dispatched, we may be able to update the delivery details.

Once an order has been dispatched, changes may not be possible. Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

Yes. Your La Belle de Alena account allows you to manage saved delivery locations for future orders.

Available sizes vary by product and will be shown directly on the relevant product page.

If a size cannot be selected, it may currently be unavailable or out of stock.

Please review the sizing information provided on the product page before placing your order.

If you need additional guidance, contact Customer Care before purchasing and we will be happy to assist where possible.

No. Fit may differ depending on the design, fabric, silhouette and construction of each piece.

Please refer to the individual product description and available sizing guidance for the most relevant information.

We aim to represent product colours as accurately as possible. However, colours may appear slightly different depending on your device, display settings, lighting and photography.

Please follow the care instructions provided on the garment label and any product-specific care information shown online.

Improper washing, alteration or care may affect the garment and may also impact eligibility for a commercial return.

Eligible return or exchange requests must be submitted within 14 calendar days from the date of delivery, subject to the conditions of our Returns & Exchanges Policy.

Eligible items must be returned unworn, unused, unwashed and unaltered, with original tags and labels attached and, where applicable, in their original packaging.

Items showing signs of use, damage after delivery, perfume, cosmetics, stains or alteration may not qualify for a commercial return.

Sign in to your La Belle de Alena account, open the relevant completed order and select Request Return where the option is available.

Submit the requested information and wait for our instructions before sending the item back.

Eligible items may be exchanged for another size, subject to availability and the conditions of our Returns & Exchanges Policy.

Unless an item is expressly identified as Final Sale at the time of purchase, eligible sale or promotional items may be returned or exchanged subject to our standard return conditions.

Returned items are inspected before approval. Once an eligible return is approved, we will proceed with the applicable refund or exchange.

Please review our Returns & Exchanges Policy for full details.

Our default store currency is United Arab Emirates Dirham (AED).

Where an additional display currency is available, the currency selector can be used to view supported alternatives.

The payment methods currently available will be shown securely during checkout.

Available methods may vary as additional payment services are introduced.

The applicable product price is displayed on the product page and confirmed during checkout.

Any applicable delivery charges, promotions or other adjustments will be shown before the order is submitted.

Where currency conversion is available on the website, displayed converted amounts may depend on the applicable exchange rate and currency service.

Your payment provider or card issuer may also apply its own conversion rate or fees where relevant.

Open the My Account area and choose the registration option. Complete the requested information and follow the email verification process where required.

Email verification helps us confirm your account information and adds an additional layer of protection to your La Belle de Alena account.

Sign in and open My Account → Orders to review available order information and order status.

Account identity information and delivery-location information are managed separately.

Saved delivery locations can be managed from your account, while certain core account details may be protected or managed through the appropriate Account Details section.

You can contact us using:

• Email: info@labelledealena.com
• WhatsApp / Telephone: +971 52 797 7321

For order-related enquiries, please include your order number so our team can assist you efficiently.