Returns & Exchanges

To qualify for a return or exchange, the item must be returned in its original condition: unworn, unused, unwashed and unaltered, with all original tags and labels attached and, where applicable, in its original packaging.

Items showing signs of wear, washing, alteration, damage caused after delivery, perfume, cosmetics, stains or other indications of use may not be accepted.

We recommend trying garments carefully and keeping all tags attached until you are certain you wish to keep the item.

A return or exchange request must be submitted within 14 calendar days from the date your order is delivered.

Submitting a request within this period does not automatically guarantee approval. Returned items will be inspected once received to confirm that they meet the eligibility requirements of this policy.

Eligible items may be exchanged, subject to availability.

Where available, you may request another size or an alternative eligible item. If the requested replacement is unavailable, we may offer another available option or process the matter as a return.

Any difference in price between exchanged products will need to be settled as applicable.

Unless an item is expressly identified as Final Sale at the time of purchase, eligible sale or promotional items may be returned or exchanged under the same conditions stated in this policy.

Items specifically marked Final Sale are not eligible for a change-of-mind return or exchange, except where rights arise under applicable UAE consumer protection law.

Please contact us promptly if your order arrives damaged, defective, incomplete or you receive an incorrect item.

Where applicable, we may request photographs or other reasonable information so that our Customer Care team can assess the issue.

Where a product qualifies for a remedy under applicable UAE law, your statutory rights will continue to apply.

Sign in to your La Belle de Alena account, open the relevant completed order and select Request Return where the option is available.

• Select the order and eligible item.
• Provide the requested reason and information.
• Submit your request for review.
• Wait for our return instructions before sending the item.

Receiving a returned item does not automatically mean that the return has been approved.

Once received, the item will undergo an inspection. If it satisfies the return conditions, we will approve the return and proceed with the applicable refund or exchange.

If an item does not satisfy the conditions of this policy, La Belle de Alena reserves the right to reject the commercial return or exchange, subject always to rights available under applicable UAE law.

Once an eligible return has been received, inspected and approved, the refund will be processed in accordance with our Refund Policy.

Refund timing may vary depending on the original payment method and the relevant payment provider or financial institution.

Returns and exchanges requested for a change of mind are subject to applicable delivery charges, payable by the customer. This applies even when the original order qualified for free delivery.

If an item is faulty, damaged on arrival or supplied incorrectly, any collection, replacement or refund costs will be handled in accordance with applicable UAE consumer protection requirements. The standard change-of-mind delivery charge policy does not override your legal rights.

During our initial launch phase, La Belle de Alena currently delivers and processes online returns and exchanges within the United Arab Emirates only.