Shipping & Delivery

During our initial launch phase, La Belle de Alena currently delivers within the United Arab Emirates only.

Additional destinations may be introduced in the future, but international delivery is not currently available through our online store.

Our estimated delivery timeframe is 1 to 3 working days from the time your order has been confirmed and prepared for dispatch.

Delivery times are estimates and may vary depending on your location, order volume, public holidays, courier operations and other circumstances outside our reasonable control.

The applicable delivery charge will be clearly displayed during checkout before you submit your order.

Where free delivery is available, the applicable qualifying conditions or minimum order value will also be shown during checkout.

This allows you to review the complete delivery cost before confirming your purchase.

After your order is successfully placed, it will be reviewed and prepared for dispatch.

You will receive an order confirmation through the available order confirmation channels, and you may also review your order from the Orders section of your La Belle de Alena account.

Orders may be subject to standard verification before dispatch.

Where tracking information is available, it may be shared with you once your order has been dispatched.

You may also receive delivery updates from our delivery partner using the contact information provided with your order.

Please ensure your mobile number and delivery details are accurate so that the courier can reach you if necessary.

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the information provided includes all relevant details required for successful delivery, including the Emirate, city, area, street, building or villa information and any applicable apartment or unit details.

If you notice an error after placing your order, contact Customer Care as soon as possible.

Please ensure that someone is available to receive the order at the provided delivery address and that the contact number supplied with your order is reachable.

If a delivery cannot be completed because the recipient is unavailable, the address is incomplete or the courier cannot contact the recipient, a further delivery attempt may be arranged where possible.

Additional delivery charges may apply where repeated delivery attempts are required due to circumstances attributable to the customer.

While we aim to deliver within the stated 1–3 working day timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

These may include courier delays, severe weather, public holidays, unusually high order volumes, access restrictions, incorrect delivery details or other operational circumstances.

If we become aware of a significant issue affecting your delivery, we will make reasonable efforts to assist and provide an appropriate update.

If your parcel arrives visibly damaged, please inspect the order carefully and contact us promptly if the item itself is damaged, defective, incomplete or incorrect.

We may request photographs of the packaging and item to help us assess the issue.

Product return and remedy requests will be handled in accordance with our Returns & Exchanges Policy and applicable UAE consumer protection requirements.

We recommend checking your order shortly after delivery.

If anything appears incorrect, damaged or missing, please contact Customer Care promptly and provide your order number together with any relevant details.

If you have questions about an existing order or delivery, please contact our Customer Care team.

To help us assist you efficiently, please include your order number when contacting us.